Global Sourcing of Business and IT Services

Customer and Supplier Learning on IT and Business Service Practices Managing 54 Processes in the Sourcing Life Cycle Retaining Nine Core Capabilities In-House Assessing Twelve Supplier Capabilities The Winner's Curse in IT Outsourcing: The Case of Esso Outsourcing Human Resources: The Case of BAE Systems Outsourcing Indirect Procurement: The Case of BAE Systems Managing Knowledge When Outsourcing: Cases in Financial Services Offshoring of IT Work: 20 Practices How Corporations E-Source Application Service Provision and Risk Mitigation The Future of Global Sourcing: Twelve Emerging Trends Workbook Section: Readings and Assignments

Dr. LESLIE P. WILLCOCKS is Professor in the area of technology work and globalization at London School of Economics and Political Science, Associate Fellow at Templeton College, Oxford, and holds visiting chairs at Melbourne and Erasmus universities. His doctorate is from Cambridge University and he has been for the last 16 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 25 books, and has published over 160 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of the ACM, and Journal of Strategic Information Systems. In February 2001, he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, has extensive consulting experience, and is regularly retained as adviser by major corporations and government institutions.


Dr. MARY C. LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and the Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. Shehas written eight books and 50 scholarly papers, and she is US Editor of the Journal of Information Technology.

'Lacity and Willcocks have been studying and reporting on outsourcing for more than a decade and with a clarity unmatched by others. Now, the results are in, and this book definitively shows that outsourcing can produce great results but only when outsourcing professionals ensure great execution.' - Michael Corbett, Executive Director, International Association of Outsourcing Professionals 'Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner or academic.' - Dennis McGuire, Founder and Chairman of Technology Partners International 'Global Sourcing of Business and IT Services continues Mary Lacity's and Leslie Willcocks' reign as Outsourcing's most prolific researchers. This book is a 'must read' for anyone involved in outsourcing and for those who are just curious about it.' - Barry Wiegler, Founder and CEO, Sourcing Interests Group. 'Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. This is an important book based on 17 years of research from which readers will learn how to avoid costly mistakes in business process outsourcing.' - Peter Bendor-Samuel, CEO, Everest Group, and author of Turning Lead Into Gold: The Demystification of Outsourcing 'This book must be regarded as prescribed therapy for every Business- and IT leader that is struggling to climb the steep global sourcing learning curve' - Michiel Boreel, Vice President of Strategy, Sogeti 'Based on work by the authors and their colleagues in 600 organizations throughout the world, Willcocks and Lacity present a comprehensive overview of the many types of outsourcing as they are practiced today. More important, they provide extremely insightful guidelines for the effective management of outsourcing. For

'Lacity and Willcocks have been studying and reporting on outsourcing for more than a decade and with a clarity unmatched by others. Now, the results are in, and this book definitively shows that outsourcing can produce great results but only when outsourcing professionals ensure great execution.' - Michael Corbett, Executive Director, International Association of Outsourcing Professionals

'Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner or academic.' - Dennis McGuire, Founder and Chairman of Technology Partners International

'Global Sourcing of Business and IT Services continues Mary Lacity's and Leslie Willcocks' reign as Outsourcing's most prolific researchers. This book is a 'must read' for anyone involved in outsourcing and for those who are just curious about it.' - Barry Wiegler, Founder and CEO, Sourcing Interests Group.

'Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. This is an important book based on 17 years of research from which readers will learn how to avoid costly mistakes in business process outsourcing.' - Peter Bendor-Samuel, CEO, Everest Group, and author of Turning Lead Into Gold: The Demystification of Outsourcing<

'This book must be regarded as prescribed therapy for every Business- and IT leader that is struggling to climb the steep global sourcing learning curve' - Michiel Boreel, Vice President of Strategy, Sogeti

'Based on work by the authors and their colleagues in 600 organizations throughout the world, Willcocks and Lacity present a comprehensive overview of the many types of outsourcing as they are practiced today. More important, they provide extremely insightful guidelines