Serviceology for Services
7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings
(Sprache: Englisch)
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from...
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from...
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Klappentext zu „Serviceology for Services “
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Inhaltsverzeichnis zu „Serviceology for Services “
Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.Bibliographische Angaben
- 2020, 1st ed. 2020, XI, 309 Seiten, 80 farbige Abbildungen, Masse: 15,7 x 23,5 cm, Kartoniert (TB), Englisch
- Herausgegeben: Takeshi Takenaka, Spring Han, Chieko Minami
- Verlag: Springer, Berlin
- ISBN-10: 981153117X
- ISBN-13: 9789811531170
Sprache:
Englisch
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