Speech-based Interaction with IT Systems: Empirical Studies on the Opportunities and Limitations of Voice Assistants
DE
(Sprache: Englisch)
Voice assistants have become ubiquitous in our daily lives. This book explores the opportunities and limitations of speech as a new mode of interaction.
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Voice assistants have become ubiquitous in our daily lives. This book explores the opportunities and limitations of speech as a new mode of interaction.
Klappentext zu „Speech-based Interaction with IT Systems: Empirical Studies on the Opportunities and Limitations of Voice Assistants “
Technological advancements in artificial intelligence have rapidly improved the performance of speech recognition and natural language processing. As a consequence, IT systems can recognize human speech and respond in a spoken manner in conversational interactions with their users. To make use of this speech-based interaction mode, humans increasingly adopt voice assistants, which support them in various tasks in private and organizational contexts. At the same time, companies develop speech-based applications to extend their services and add a new customer channel. Given the multitude of alternative interaction modes, such as keyboards or touchscreens, humans have a variety of options to choose from. Thus, understanding the additional benefits that speech offers, compared to their potential barriers, is crucial for finding suitable use cases and for designing speech-based interactions.Drawing on theories from linguistics, cognitive psychology, and information systems, this dissertation explores the opportunities and limitations of speech-based interactions with IT systems. The results of four empirical studies clarify the benefits of using speech; identify the risks that users perceive; and show how these factors depend on context, task, and user characteristics. These insights add to the research stream of user interactions with speech-based IT systems and offer practical implications for the choice and the design of spoken interactions.
Autoren-Porträt von Christine Rzepka
Christine Rzepka promovierte an der Ludwig-Maximilians-Universität München (LMU), wo sie als wissenschaftliche Mitarbeiterin am Institut für Digitales Management und Neue Medien (DMM) tätig war. An der LMU absolvierte Christine Rzepka ferner ein postgraduales Studium zum Master of Business Research (MBR) und den Master in Betriebswirtschaftslehre (MSc). Zuvor erlangte sie den Bachelor of Science in Wirtschaftswissenschaften an der Julius-Maximilians-Universität Würzburg. Ihr Forschungsschwerpunkt liegt auf den Themen künstliche Intelligenz und Sprachinteraktion.
Bibliographische Angaben
- Autor: Christine Rzepka
- 2022, 188 Seiten, Masse: 14,8 x 21 cm, Kartoniert (TB), Englisch
- Verlag: epubli
- ISBN-10: 3756527077
- ISBN-13: 9783756527076
Sprache:
Englisch
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