{"product_id":"how-to-deal-with-difficult-people-roy-lilley","title":"How to Deal with Difficult People (Roy Lilley)","description":"\u003cdiv\u003e\u003cp\u003e\u003cb\u003eLearn how to navigate the bullies, manipulators and  complainers who drive you mad. With example dialogue and techniques, it  will help you navigate tricky situations and keep your cool.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eBy  understanding the motives and individual behaviours of difficult  people, you can learn to manage aggression, reduce awkwardness and  remain the better person. This 6th edition of the bestselling \u003ci\u003e\u003cb\u003eDealing with Difficult\u003c\/b\u003e \u003cb\u003ePeople\u003c\/b\u003e\u003c\/i\u003e  features practical exercises, useful templates and top tips you need to  get the best out of the worst, including how to deal with difficult  customers, dealing with difficult people in the digital sphere, advice  on beating bullies at their own game and how to deal with a boss who  drives you barmy.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eThe Creating Success series of books...\u003c\/b\u003e\u003cbr\u003eUnlock vital skills, power up your performance and get ahead with the bestselling \u003ci\u003e\u003cb\u003eCreating Success\u003c\/b\u003e\u003c\/i\u003e  series. Written by experts for new and aspiring managers and leaders,  this million-selling collection of accessible and empowering guides will  get you up to speed in no time.  Packed with clever thinking, smart  advice and the kind of winning techniques that really get results,  you'll make fast progress, quickly reach your goals and create lasting  success in your career.\u003c\/p\u003e\u003c\/div\u003e\u003ch4\u003eAutorenportrait\u003c\/h4\u003e\u003cdiv\u003e\n\u003cb\u003eRoy Lilley\u003c\/b\u003e is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for \u003ci\u003eThe Guardian\u003c\/i\u003e, \u003ci\u003eThe Sunday Times\u003c\/i\u003e, \u003ci\u003eThe Daily Telegraph\u003c\/i\u003e and other national papers and management magazines.\u003c\/div\u003e\u003ch4\u003eWeitere Angaben\u003c\/h4\u003e\u003cdiv\u003eBuch (Paperback), Englisch, 168 Seiten\u003c\/div\u003e","brand":"Weltbild.ch: Bücher \u0026 Outlet","offers":[{"title":"Default Title","offer_id":65838046151005,"sku":"K097733699","price":14.9,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0911\/8915\/0045\/files\/9773369900001A.jpg?v=1788740393","url":"https:\/\/weltbild.ch\/products\/how-to-deal-with-difficult-people-roy-lilley","provider":"Weltbild.ch Bücher \u0026 Outlet","version":"1.0","type":"link"}